Compare the programme, not the building
Photographs of a lobby tell you nothing about recovery. Four things do, and all four can be asked for in writing.
Most rehabilitation websites, including the ones with the best photography, describe the building. The building is not what recovers people.
The four questions
How many hours of therapy does the patient actually receive each day? Who delivers them — a physiotherapist, an assistant, a machine? How many patients does each therapist cover at once? Does the same team stay with the patient through the stay?
Ask for those four in writing. A centre that treats them as commercially sensitive is telling you something. In intensive neurological rehabilitation, the daily amount of active therapy is the test; a programme described as intensive that delivers little of it usually is not.
Hours are not the same as contact
A stated six hours can mean six hours of one-to-one work, or two hours of therapy padded with equipment time and rest. Both are legitimate; they are not the same product and should not be compared as though they were.
The distinction to ask about is supervised active therapy — time in which a therapist is working with the patient — as opposed to time on a device, in a pool, or waiting for a session.
Apply this to us as well
Everything on this page is meant to be used on us too. If our answers to those four questions are not specific, that is a signal about us, not a compliment to our competitors.
A written plan you can put beside another provider’s written plan is the point of asking. Two documents compare; two sales conversations do not.
Topic
More in Choosing a centre
- What accreditation does and does not tell youInternational accreditation is meaningful and worth checking. It certifies process, not outcome — and the difference matters.
- The questions that separate answers from brochuresFive questions any provider should answer in writing, and the answers that should worry you.
