Frequently asked questions
The questions families ask most often, answered directly.
Getting started
How soon can we start?
Usually within three weeks of a confirmed plan, subject to bed availability at the centre the plan recommends.
What do you need from us before you can say anything useful?
The diagnosis and any records you have. A rehabilitation physician reviews the case and within 48 hours you receive a written plan with the expected duration, the recommended programme and the centre. The plan is free and carries no obligation.
Is my relative a candidate?
Three things decide it: medical stability — fit to fly and to tolerate several hours of therapy a day; a realistic goal that intensive therapy can move; and a companion or support arrangement for the stay. We say no when an intensive programme will not help.
Do you guarantee a result?
No. Nobody honest does. We give you the measurements we take and what change we have seen in comparable cases, and you decide.
The programme
How long does a programme take, and can you tell me before seeing records?
Only as a range. Inpatient neurological programmes are typically three to six weeks per block, often repeated; orthopaedic programmes after joint replacement usually run two to four weeks. A provider giving a precise figure without imaging, discharge summaries and a functional description is guessing.
Only as a range. Inpatient neurological programmes are typically three to six weeks per block, often repeated; orthopaedic programmes after joint replacement usually run two to four weeks. Duration depends on starting level, goal and daily dose.
A provider giving a precise figure without imaging, discharge summaries and a functional description is guessing, and the figure will change after arrival.
Is it too late if the stroke or injury was a long time ago?
No. Walking distance, balance, fitness and independence in specific tasks respond to training years afterwards. What changes is the goal: later programmes work on function and compensation rather than on restoring the original movement pattern.
No. Walking distance, balance, fitness and independence in specific tasks respond to training years afterwards, because they depend on practice and conditioning as well as on neurological recovery.
What changes is the goal. Later programmes work on function and compensation rather than on restoring the original movement pattern, and they should be judged on measured change like any other.
Do you ever say a programme is not worth it?
Yes. When the previous block produced no measurable change and nothing has changed since, or when the realistic remaining gain does not justify the travel. We would rather say that than take a repeat booking.
Yes, and we would rather do that than take a booking we do not believe in. It happens when the realistic gain does not justify the travel and cost, when what is needed is available closer to home, or when the patient is not currently in a state to benefit.
The written assessment says so directly, and you keep it either way.
What if the patient becomes unwell during the stay?
This is covered on the FAQ page in full, alongside what medical cover each centre has and what happens to the programme.
Escalation to hospital care is arranged where needed. Ask before booking which hospital would be used, how that admission is covered, and what happens to unused rehabilitation days.
This is the question least often asked and among the most likely to matter.
Travel and stay
Can my relative travel in a wheelchair?
Almost always — most of our international patients arrive by wheelchair.
Do you help with visas?
Where a visa is needed we issue an invitation letter and treatment confirmation naming the dates and the facility. We do not submit applications on your behalf and cannot influence the outcome, but the documentation is what applications usually lack.
Can a family member stay with the patient?
For most neurological programmes a companion is required rather than recommended. They assist outside therapy hours and they learn the handling and the home programme — they are the person who will deliver it for the eleven months of the year the patient is not with us.
Where do patients and companions stay?
Inpatient accommodation at the centre for patients needing nursing care or overnight supervision; hotel-standard accommodation in a clinical hotel for medically stable patients who need intensive therapy but not a ward; nearby hotels for day rehabilitation. The choice is a clinical decision as much as a preference.
Payment and insurance
Why do we not publish prices?
Because duration is the main variable and duration depends on the case. A price range is given in your written plan once a physician has read your records, rather than published here and revised after you arrive.
Will insurance cover it?
Usually not for planned treatment abroad, though there are exceptions within the EU and EEA and in some private policies. The determining factor is written prior authorisation before treatment, not a claim afterwards.
Contact your insurer with the specific treatment and provider and ask for a written answer before you travel.
